Privacy Policy

1. Introduction

At DIPAPA Holdings, we respect your privacy and are fully committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) in South Africa. Whether you interact with our website, mobile app, or other digital services, this policy outlines how we collect, use, store, and share your personal data.

2. Information We Collect

We may collect the following types of personal information, depending on how you interact with us:

• Contact Details: Name, email address, telephone number, and postal address.
• Account Information: Usernames, passwords, and profile details when you register on our platform.
• Usage Data: Information related to how you interact with our website and mobile app, including IP addresses, browser type, and activity logs.
• Transaction Data: Details regarding your queries, issue reports, accommodation notifications, and communication via the DIPAPA Student Hub app.

3. How We Collect Your Information

We gather information from you directly when you access our website, register for an account, use our mobile application, or otherwise interact with our services. Information may also be automatically collected through cookies and similar tracking technologies.

4. How We Use Your Information

Your personal information is used to:

• Provide and improve our services, including the DIPAPA Student Hub mobile application which facilitates notifications, query reports, stipend updates, and rental issue reporting.
• Maintain an open line of communication and offer support as you engage with us.
• Ensure transparency and compliance with applicable laws and best practices.
• Drive our mission of fostering community development, local economic empowerment, and sustainable innovation across Southern Africa.

5. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third-party service providers who help us operate our website or mobile app, process information, or conduct business activities. In every case, such parties are bound by contractual obligations to protect your data in line with POPIA.

6. Data Retention and Security

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. We employ security measures designed to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Under POPIA, you have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights or have any questions about our information practices, please contact us using the details provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We encourage you to review this page periodically. Continued use of our services after any changes implies your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

DIPAPA Holdings
Email: info@dipapa.co.za
Phone: +27 64 513 4003
Address: 10 Visagie Street, Pretoria, South Africa

For further information on POPIA guidelines, please visit popia.co.za.